---
title: Recovery results and recovered orders attribution
date: "2026-11-06"
author: RocketCart
url: "https://getrocketcart.com/docs/recovery/recovery-results/"
type: docs
---

**Recovery results** shows every abandoned cart RocketCart has imported and what it sent to win each one back. Open it from **Recovery** > **View results**, or from **View details** on the Dashboard funnel and Performance cards.

## What do the three tiles mean?

| Tile | What it shows |
| --- | --- |
| **Recovered** | Revenue from recovered carts, with “{n} of {total} carts won back” |
| **Recovery rate** | Recovered carts as a share of all abandoned carts |
| **Revenue at risk** | The value of carts still in progress, with how many there are |

## When does a cart count as recovered?

A cart is **Recovered** when an order is placed from its checkout. There is no time limit, and the shopper doesn’t need to click a message first. The recovered value is the order total, which can differ from the cart value.

Every other cart shows **In progress**.

Note

These tiles count every recovered cart. The Dashboard funnel and Performance card count only carts where the shopper opened or clicked an email, or clicked a WhatsApp link. So the Dashboard figures are usually lower than the ones here.

## How do I find a cart?

- Type an email address or phone number in the search box.
- Use **Channel** to show **Email** or **WhatsApp** carts only.
- Use **Status** to filter by status.

Each row shows the shopper’s email or phone, when the cart was abandoned or recovered, its status and its value. The link icon (**View cart**) opens the cart.

## What is in a cart’s details?

Click a row to see its messages. Each stage gets a card: First touch, Follow up and Last chance.

| Field | Meaning |
| --- | --- |
| Channel | Email or WhatsApp |
| **Template** | The WhatsApp message used (WhatsApp only) |
| **Send After** | The planned wait, in hours, counted from when RocketCart picked up the cart |
| **Status** | Sent, Delivered, Read, Failed, In Queue or Cancelled |
| **Scheduled Send At** | When the message is or was due |
| **Sent At** | When it went out |
| **Opened At** (email), **Delivered At** and **Read At** (WhatsApp) | When the shopper received or opened it |
| **Clicked At** | When the shopper clicked |
| **Recovered At** | When the order came in, if this message gets the credit |
| **Error** | Why a message failed |

A message shows **Cancelled** when the cart was recovered before it was due. Failed WhatsApp messages are retried up to 3 times: after 1, 3 and 6 hours.

Note

The status words in the stage cards (Sent, Delivered and so on) show in English in every app language.

## No carts yet?

You’ll see “No recovery activity yet”. Carts appear after the next hourly import. See [how Shopify tracks abandoned carts](/docs/recovery/cart-tracking/) and [no carts showing](/docs/troubleshooting/no-carts-showing/).