---
title: Send abandoned cart emails in the customer’s language
date: "2026-11-06"
author: RocketCart
url: "https://getrocketcart.com/docs/settings/languages/"
type: docs
---

RocketCart sends each recovery email in the shopper’s language. It reads the language from the shopper’s checkout, not from your store settings, so a German shopper in an English store gets a German email. There is nothing to set up.

Three different languages are in play, and each one is decided on its own:

| Language of | Decided by | You can change it? |
| --- | --- | --- |
| Recovery emails | The shopper’s checkout language | No, it is automatic |
| WhatsApp messages | The shopper’s checkout language, matched to the template languages you wrote | Yes, by adding templates in more languages |
| The RocketCart app (what you see) | Your choice in the language menu, or your Shopify admin language | Yes |

## Which language do recovery emails go out in?

RocketCart picks the language for each email like this:

1. It uses the language of the shopper’s checkout page.
2. If the checkout has no language, it uses the language saved on the customer in Shopify.
3. If that language isn’t supported, the email goes out in English.

Your store’s default language is never used.

Recovery emails are written in 8 languages:

| Language |  |
| --- | --- |
| English | also the fallback |
| German |  |
| Spanish |  |
| French |  |
| Italian |  |
| Dutch |  |
| Portuguese (Brazil) |  |
| Portuguese (Portugal) |  |

A shopper who checks out in any other language, for example Danish or Polish, gets the English email.

Note

The unsubscribe link at the bottom of every recovery email is always in English. It comes from the email service RocketCart sends through.

## Which language do WhatsApp messages go out in?

WhatsApp recovery messages use the same shopper language as emails. RocketCart then picks one of your approved, active templates:

1. A template in the shopper’s language, if you have one.
2. Otherwise, your English template.
3. Otherwise, any active template you have, in whatever language it is written.

So if many of your shoppers speak German, add a German version of your WhatsApp message. See [WhatsApp recovery messages](/docs/recovery/whatsapp-recovery-messages/).

Tip

Shoppers are only matched to the 8 languages in the table above. Everyone else is treated as an English speaker and gets your English template, so write your WhatsApp messages in those 8 languages.

For campaigns, you choose the language yourself when you write the message. See [WhatsApp broadcasts](/docs/campaigns/whatsapp-broadcasts/).

## Which language does the back-in-stock widget use?

The “Notify me when available” button and its popup follow your storefront’s language. They come in 14 languages: English, Arabic, German, Spanish, Finnish, French, Hindi, Hungarian, Indonesian, Italian, Dutch, Polish, Portuguese (Brazil) and Portuguese (Portugal).

When a product is back, each shopper gets the alert in the language they signed up in. See [Set up back-in-stock alerts](/docs/back-in-stock/set-up-back-in-stock/).

## How do I change the language of the RocketCart app?

1. Go to **Dashboard**.
2. Click the language button with the globe icon in the top right. It shows the language you use now, for example **English**.
3. Pick a language from the list.

![The language menu open on the RocketCart Dashboard, listing the 14 app languages](/docs-media/en/dashboard/language-switcher-800.webp)

The language menu on the Dashboard

The app is available in English, Deutsch, Español, Français, Italiano, Nederlands, Português (Brasil), Português (Portugal), Polski, Magyar, العربية, Bahasa Indonesia, हिन्दी and Suomi.

Good to know:

- The choice is saved in your browser. On another computer or browser, RocketCart starts in your Shopify admin language again.
- If you never pick a language, RocketCart uses your Shopify admin language when it supports it, and English when it doesn’t.
- Only the RocketCart screens change. The Shopify admin around them stays in your admin language.
- It changes nothing your shoppers receive.

## Related pages

- [How email recovery works](/docs/recovery/email-recovery/)
- [The RocketCart Dashboard](/docs/dashboard/dashboard-explained/)