---
title: Shopify abandoned checkouts not showing in RocketCart
date: "2026-11-06"
author: RocketCart
url: "https://getrocketcart.com/docs/troubleshooting/no-carts-showing/"
type: docs
---

Shopify shows abandoned checkouts in your admin under **Orders > Abandoned checkouts**. A checkout appears there when a shopper started checkout, entered their contact details and left without paying. RocketCart reads that same list once an hour. If Shopify’s list is empty, RocketCart has nothing to show either.

## What does it look like?

The RocketCart Dashboard shows no numbers, or the funnel and **Performance** cards are missing. The recovery results page lists no carts.

## Likely causes, most common first

### 1. Shopify has no abandoned checkouts yet

RocketCart doesn’t track carts on your storefront. It works with Shopify’s own list of abandoned checkouts. A shopper who only adds a product to the cart, without starting checkout and entering an email or phone number, never shows up there.

**Fix:** open **Orders > Abandoned checkouts** in your Shopify admin. If the list is empty, there is nothing for RocketCart to recover yet. For how detection works, see [how Shopify tracks abandoned carts](/docs/recovery/cart-tracking/).

### 2. The next import hasn’t run yet

RocketCart imports new abandoned checkouts once an hour. Right after you install, the first import also brings in checkouts from the last 7 days.

**Fix:** wait an hour and look again.

Tip

In the [RocketCart web dashboard](/docs/dashboard/rocketcart-web-dashboard/), the abandoned carts list has a **Reload Abandoned Carts from Shopify** action that fetches them without waiting.

### 3. RocketCart isn’t connected to your store

RocketCart connects to your store by itself when you install it. If that didn’t work, nothing gets imported.

You can tell from the top right of the **Dashboard**: **Connected** with a **RocketCart Dashboard** button is fine. **Disconnected** with a **Connect now** button means it isn’t connected. **Settings** then shows **Connect to unlock**.

**Fix:** click **Connect now** on the Dashboard. If you see “Failed to sync store.”, wait a minute and try again.

### 4. The checkouts have no email address or phone number

RocketCart only picks up a checkout when it can reach the shopper by email or by phone. A checkout without either is skipped.

**Fix:** none needed. These shoppers can’t be contacted.

### 5. The Dashboard cards are still empty

Some Dashboard cards stay hidden until there is data for them. The funnel covers the last 90 days, and some figures cover the last 30 days, so a quiet month can look empty.

**Fix:** open **Recovery** and click **View results**, which lists every cart RocketCart is working on. See [Recovery results](/docs/recovery/recovery-results/).

## Related pages

- [Recovery messages not sending](/docs/troubleshooting/messages-not-sending/)
- [The RocketCart Dashboard](/docs/dashboard/dashboard-explained/)