Recovery

How RocketCart spots abandoned checkouts and wins them back with email and WhatsApp, and how results are counted.

1. How Shopify tracks abandoned carts for RocketCart

   Shopify decides when a checkout counts as abandoned. RocketCart imports those abandoned checkouts every hour and follows up on each one with an email or phone number.

2. When RocketCart sends abandoned cart emails

   RocketCart sends up to 3 recovery emails per abandoned checkout, picks the timing and content itself, and never sends between 00:00 and 08:00 Berlin time.

3. Create your WhatsApp abandoned cart message

   On the Recovery page you write your WhatsApp abandoned cart message, submit it to WhatsApp for review, and keep up to 3 approved messages active at once.

4. Recovery results and recovered orders attribution

   Recovery results lists every abandoned cart with its emails and WhatsApp messages. A cart counts as recovered when an order is placed from its checkout.